CTP case management across NSW, from claim to recovery.
Case management for people injured in a motor vehicle accident in NSW — coordinating treatment, insurer communication and return-to-work planning under the Compulsory Third Party scheme.
One coordinator, every moving part.
What CTP case management covers at National Care Providers.
Treatment Coordination
Getting the right therapy started, and keeping it moving.
Insurer Liaison
We handle the paperwork, approvals and progress reporting.
Return to Work
Graded plans built with the employer, not imposed on them.
Progress Review
Regular reassessment as recovery changes what is realistic.
Most claims do not stall on medicine. They stall on coordination.
After a motor vehicle accident, an injured person is suddenly expected to manage a treating GP, specialists, a physiotherapist, an insurer, an employer and a scheme they have never heard of — while injured. Momentum is lost in the gaps between those people, not inside any one of them.
A CTP case manager is the person who holds all of it together. We map what the injury actually means for daily life and for work, get the right treatment approved and started, keep the insurer informed with reporting they can act on, and build a return-to-work plan the employer has agreed to rather than been handed.
Our case managers are occupational therapists and physiotherapists, so the plan is built on a clinical understanding of the injury — not just an administrative one. Referrals are accepted from insurers, solicitors, treating doctors, employers, or from the injured person directly.
From referral to a report you can act on.
- 01
Referral
An insurer, doctor, solicitor, employer or the injured person gets in touch. We confirm the claim details and injury.
- 02
Assessment
We meet the person, understand the injury, their daily life, their job, and the goals that matter to them.
- 03
Rehabilitation plan
A written plan setting out treatment, functional goals, equipment or supports, and a realistic recovery timeline.
- 04
Coordination
We hold the plan together — treating team, insurer, employer — so nobody is waiting on anybody.
- 05
Return to work
Where relevant, a graded plan agreed with the employer covering duties, hours and adjustments.
- 06
Review
Recovery is not linear. We reassess and adjust the plan as capacity changes.
The things people actually ask us.
What is CTP case management?
It is the coordination of a person’s recovery after a motor vehicle accident — organising treatment, communicating with the insurer, and planning a safe return to work. One clinician holds responsibility for the whole picture instead of the injured person managing it alone.
Who can make a referral?
Insurers, treating doctors, solicitors and employers all refer to us, and so do injured people themselves. You do not need a referral from a doctor to talk to us about whether case management would help.
Do I need an approved claim first?
Not necessarily to have a conversation. We can talk through your situation and what support might look like, and help you understand where your claim sits, before anything is formally approved.
Does this only apply in New South Wales?
Our rehabilitation team works within the NSW Compulsory Third Party scheme, which is regulated by SIRA. If your accident happened in another state, get in touch and we will tell you honestly whether we can help.
How long does case management last?
It depends entirely on the injury and the person. Some people need coordination for a few weeks around a return to work; others need it for many months. We review regularly and step back as soon as it is no longer adding value.
What does it cost?
For CTP matters, rehabilitation services are generally funded through the claim rather than paid for by the injured person. Contact us with your claim details and we will confirm exactly how it works in your case.
Other ways we can help.
A multidisciplinary team that meets weekly — one plan, many disciplines.
Let’s start with a conversation.
Call our intake team or send a referral — we reply within one business hour, every weekday between 9 am and 5 pm Sydney time.